Refund, Returns & Warranty Policy
Important information about return eligibility, refunds, and manufacturer warranty coverage for purchases from AK Scooter.
At AK Scooter, we want you to understand the terms that apply to your purchase. Please review this policy before placing an order. If you have a question about a product, return, refund, or warranty, contact our team for assistance.
1. Return Policy
14-Day Return Period: We offer a 14-day return policy from the date your order is delivered, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 14 days from the delivery date.
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include the original accessories and included items, where applicable.
Returned items are subject to inspection. Items that do not meet the stated return conditions may not qualify for a refund.
How to Request a Return
Contact AK Scooter before sending an item back so our team can assist with your return request and provide the applicable return instructions.
Please include your order details and a description of the reason for the return when contacting us.
2. Refunds
Once a returned item has been received and inspected, we will confirm whether it meets the return conditions.
Refund Processing Time: Approved refunds are processed within 5–7 business days after inspection.
The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.
If you have questions about the status of a return or refund, contact our team with your order details.
3. Manufacturer Warranty
Products sold by AK Scooter come with a manufacturer warranty covering manufacturing defects. Warranty duration varies by product and is clearly mentioned on each product page.
Warranty Coverage
The manufacturer warranty applies to eligible manufacturing defects according to the warranty terms for the specific product.
Please check the relevant product page and accompanying warranty information for the applicable warranty duration and coverage details.
Warranty Assistance
If you believe your product has a manufacturing defect, contact AK Scooter with your order details, product model, and a description of the issue. Our team can help you with the next steps.
4. Important Information
- Contact our team before returning a product to receive return instructions.
- Keep your order confirmation and purchase details available when requesting a return, refund, or warranty assistance.
- Return eligibility is assessed after the returned item has been inspected.
- Product-specific warranty duration and terms are shown on the applicable product page.
Frequently Asked Questions
Do you offer warranty on your products?
Yes, all our products come with a manufacturer warranty covering manufacturing defects. Warranty duration varies by product and is clearly mentioned on each product page.
Do you accept returns?
Yes, we offer a 14-day return policy from the delivery date. Items must be unused and in original packaging. Refunds are processed within 5–7 business days after inspection.
When does the 14-day return period begin?
The return period begins on the date your order is delivered.
How long does a refund take?
Approved refunds are processed within 5–7 business days after inspection. Your payment provider may require additional time to display the refunded amount.
How do I ask for warranty assistance?
Contact our team with your order details, product model, and a description of the issue. Warranty coverage and duration depend on the applicable manufacturer warranty information.
Need Help with a Return or Warranty?
Contact our team and include your order details so we can assist you.
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